Our Promise To You
For over 60 years, our craftsmen have furnished and installed fine floor covering products in homes and businesses all over Georgia. Our clients know they can expect the best and that our commitment to excellence has not changed.
The years have taught us what it takes to offer you a fine product, and enhanced our skills to install it correctly. We appreciate the trust and confidence you have placed with us time and time again, and pledge to you that our company will continue to offer you this same quality and support well into the next century.
If we make a mistake, or if there is something wrong with the material we sell, we fix it – Period. We make sure our customers are satisfied. We guarantee our installation for one full year, in writing. All of the products we sell also come with manufacturer’s warranties, which we support and service.
Jo and I want to tell you how much we appreciate your replacing our kitchen floor. As you know, we were very careful when we selected a well-known brand from your large selection of prestige materials. We wanted superior flooring to go into our remodeled kitchen. The floor was beautiful and very well installed by your expert workmen but, in only a few weeks, Jim, we noticed what appeared to be small areas of discoloration and a very spotted and dirty appearance. We contacted your people who, after seeing the floor agreed something was not right. You agreed to replace the flooring at your own expense.
We can’t tell you how much all of this has meant to us. We spent a lot of money to redo our kitchen, a healthy amount on the floor. You worked so well with us in choosing a new material and your installers installed the new floor in a very efficient way so as to inconvenience us as little as possible. You must be very proud to have such fine people in your company.
We can tell you we appreciate your interest in having and keeping such a fine reputation as you do enjoy. It does not come cheaply, that is obvious, but it is worth more than money. We thank you for the way you stood behind your product, we assure you that we have told everyone who knows us about you and how your people worked with us. If we ever need any work done that your company can do, you will always “get the job”!